60-Day Return Policy
Returns
We offer a 60-day return policy, meaning you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and unopened
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
To start a return, please contact us at support@ieva.com
If your return is approved, we’ll provide a return shipping label and instructions.
Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, opened or used beauty and personal care products cannot be returned.
We also do not accept returns for:
- Sale items
- Gift cards
- Custom or personalized items
- Hazardous or flammable materials
If you’re unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return your original order (if eligible) and place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at support@ieva.com