Privacy policy

This Privacy Policy describes how Ieva (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ievastore.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email
  • Order information including billing and shipping address, payment confirmation
  • Account information including username and password
  • Shopping activity such as items viewed or added to cart
  • Customer support communications you choose to share with us

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser type, IP address, and interaction data.

Information We Obtain from Third Parties

We may obtain information from third parties such as:

  • Shopify and other platform providers
  • Payment processors to complete transactions
  • Advertising and analytics partners using tracking technologies

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: to process payments, fulfill orders, manage accounts, ship products, and handle returns
  • Marketing and Advertising: to send promotional communications and display relevant ads
  • Security and Fraud Prevention: to detect and prevent unauthorized activity
  • Communicating with You: to provide customer support and improve our Services

Cookies

We use cookies to operate and improve our Site and Services. For Shopify-related cookies, see: https://www.shopify.com/legal/cookies.
You may manage cookies through your browser settings, though disabling cookies may affect functionality.

How We Disclose Personal Information

We may disclose your personal information:

  • To service providers and vendors
  • To business and marketing partners
  • With your consent
  • To affiliates
  • As required by law or business transactions

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

Content you post publicly (such as reviews) is visible to others. We are not responsible for how others use that information.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16.

Security and Retention of Your Information

We take reasonable measures to protect your information, but no system is 100% secure.
We retain personal information only as long as necessary to provide Services, meet legal obligations, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, delete, or correct your data
  • Request portability
  • Restrict or withdraw consent
  • Appeal decisions

You may exercise these rights by contacting us. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your data, contact us. You may also lodge a complaint with your local data protection authority if applicable.

International Users

Your information may be processed outside your country, including the United States. Where required, we use lawful data transfer mechanisms.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: support@ievastore.com